In addition to DxContinuum, ServiceNow has acquired other companies over the past year, including IT security firm BrightPoint Security as well as cloud-management company ITapp.
"If we go out and buy another company, the first thing we do is rewrite that product so it sits on the platform. This isn’t now and is never going to be a mismatch of multiple products and multiple companies tied together with replication and on loose integrations," ServiceNow Chief Strategy Officer Dave Wright said in an interview last year. "This is a single system of record sitting on a single platform and that is the biggest differentiation we have."
The company appears to be positioning itself to stay at the forefront of a burgeoning field. Corporate leaders feel under pressure to expand business-process automation as workloads increase and the volume of data sucked up by cloud apps grows.
In a survey commissioned by ServiceNow and unveiled at the Knowledge conference, almost half (46 percent) of the 1,850 respondents said they will need greater automation to deal with the volume of tasks being generated in their companies. Eighty-six percent of the respondents said they would need to increase automation by 2020.
Seventy-eight percent of the respondents said that data from mobile devices and IoT contributes work overload. The survey was conducted by Lawless Research in Australia, France, Germany, Mexico, Singapore, the U.S. and the U.K.
Sign up for CIO Asia eNewsletters.