"Many SMBs have no IT department to address these concerns," Hamilton said.
"[They are] choosing to handle technology issues internally using employees who may be tech savvy but actually hold other jobs such as sales or accounting. Other companies, especially those on the medium-sized end of the spectrum, will build a formal IT function as infrastructure demands grow.
"However, without the resources for large internal IT departments, SMBs should look to third-party IT service providers to help them meet their business and innovation needs for less."
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