"I see value in it. It's kind of a useful way for a team of people to attack a project and figure out what the next steps are," Reed said. "You're able to push stuff along."
But SAP still has "all kinds of usability stuff they need to address" in StreamWork, Reed added. Some of the improvements he and others have suggested may be coming in a later version, he added.
SAP should be careful not to place too much focus on integration versus improving StreamWork's look and feel, since end-users will have to be dazzled enough to pick it over habitual, more ad-hoc methods of collaboration, according to Reed.
"You want it to be so easy to use that someone would choose it over a conference call or an e-mail thread," he said.
Sign up for CIO Asia eNewsletters.