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Salesforce Lightning Experience review: Salesforce has succeeded with its revamped CRM user interface

Charles Stevenson | Aug. 31, 2015
Salesforce has revealed its revamped Lightning Experience user interface - but how has it fared?

Salesforce Lightning Experience review: Summary

Overall, Lightning Experience looks very impressive. The old interface has felt extremely dated compared to rival CRM systems so the new look and feel should really help with user adoption.

New customers who are evaluating CRM systems, should now see the Salesforce user interface as good as, or better than, the competition, which has not been the case for a few years now.

I also think existing customers will see this as a very positive move by Salesforce. This release is not the finished article, with several restrictions and limitations so many companies will choose to wait for a future version, but Salesforce has a good track record of supporting backwards compatibility, so even if you are not able to switch to the new interface immediately, you should not be negatively impacted in the meantime.


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