All Nippon Airways (ANA) is installing software specialist Sabre's reservation platform Qik Solution.
According to Sabre, the system allows for fully custom workflows and processes to be incorporated directly into an intelligent user interface, resulting in increased productivity, reduced training costs.
"ANA has made the commitment to upgrade IT infrastructure supporting our global reservations call centres and our travel agency and GSA partners. Bringing the right information to all of our customer-facing staff at the right time is critical to our ability to support and enhance the ANA passenger experience," said Naoki Kuramoto, director, portfolio management, innovation & IT strategy, ANA.
"The Qik Solution from Sabre is the best technology to help us tie our key systems together and present an efficient, easy-to-use interface to our staff serving our valued passengers," Kuramoto said.
ANA's Star Alliance partners Lufthansa, Air New Zealand, Asiana, Thai Airways International and South African Airways are also Sabre Qik Solution users.
"The Qik Solution enhances the end-user experience for our SabreSonic Customer Sales & Service (CSS) reservation system customers, but this technology is also powerful and flexible enough to support airlines such as ANA who use reservations systems from other technology providers," said Vinit Doshi, vice president, SabreSonic CSS Marketing and Solutions Management, Sabre Airline Solutions.
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