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Ryanair puts customer data in hands of employees with Qlik Sense

Scott Carey | Aug. 30, 2016
Simplicity was the key when it came to adopting Qlik for their BI and analytics

Teething problems

It hasn't all been smooth sailing with Qlik though, but teething problems are an inevitability with any new tool according to Brady.

Consolidating data across an organisation may sound like a nice idea but it does lead to issues with classification of data. As Brady says: "My understanding of a metric versus someone else has been different, so the classification and getting everyone on the same page has been a challenge, but you face that with any tool."

Given the chance to do it again Brady would focus on global definitions and good initial governance to smooth this process out.

 

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