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Retarus improves customer experience for Zyllem

Anuradha Shukla | Feb. 29, 2016
Manages SMS services for the Singapore-based logistics innovator.

Martin Hager, CEO of Retarus; Oliver Prevrhal, MD for Asia of Retarus; and Noam Berda, CEO and co-founder of Zyllem

Retarus is enhancing the overall customer experience for Singapore-based logistics innovator Zyllem.

Retarus has delivered its SMS for Applications to this end helping Zyllem manage its SMS communication processes in an effective manner.

Outsourcing its SMS communication processes to Retarus has enabled Zyllem to provide unlimited scalability and transmission capacity. Eventually, this has allowed the company to efficiently manage the large volume of SMSes it sends to customers and delivery partners every month.

"We are thrilled and excited with the opportunity to empower Zyllem with our reliability and professionalism. As a global provider of innovative solutions, Retarus looks forward to supporting Zyllem in its global expansion by ensuring the dependability of their communications," said Oliver Prevrhal, managing director Retarus Asia.

Transparent delivery process

Retarus' SMS services have made the delivery process more convenient and transparent for Zyllem's stakeholders.

Operations have become smoother for all delivery partners, businesses such as e-commerce and online retail shops as well as individual customers.

These services are used both during the registration process to authenticate the customers' account mobile numbers, and to update recipients on specific parcel delivery information such as estimated time of arrival.

Adoption of Retarus SMS for Applications has also made communications for Zyllem more efficient with important SMS messages being sent and delivered in seconds.

"We selected Retarus because of its strong South East Asia presence and quality of service, reliability, security levels and transparency," said Noam Berda, CEO and Co-Founder of Zyllem. "We are committed to delivering the best possible value to our customers and with Retarus' solutions, we are able to ensure SMS notifications to our customers are delivered quickly and in a timely manner."


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