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Print less, and for less with Fuji Xerox’s Next Gen MPS

Zafirah Salim | Dec. 5, 2014
In this interview, Masashi Sakamoto explained how this new solution can help to increase business productivity, security, mobility, and sustainability.

The final stage is about automation and simplification. This stage automates the client's work processes and boosts productivity by analysing their document-related workflow.

Based on the data collected from the environment established in the earlier stages, Fuji Xerox identifies which work process relies heavily on paper. The service captures both quantitative and qualitative data to analyse and visualise why the paper-based documents are printed, as well as how they are shared and distributed.

Next, the service determines inefficient work processes, and suggests how clients can raise efficiency to quickly communicate required information by digitising their paper-based processes and automating their workflow.

Next Generation MPS is an "enhanced" version

When asked about the difference between MPS - which has been offered by the company for the past seven years - and the Next Generation MPS, Sakamoto said that the latter is an "enhanced version", where Stage 3 serves as a new addition to the process.

He added that Stages 1 and 2 focus more on strengthening governance, while Stage 3 is more about utilising governance.

"The first two stages focus on building the environment to reduce cost, whereas the added Stage 3 looks at how people print - it focuses on print control and reducing the printing volume. There is this idea of printing for less, and printing less," he added.

Sakamoto also pointed out that previously, MPS used to focus on output environment. In that sense, Fuji Xerox had a few competitors. With this new generation MPS, the company is moving on attempting to change how people work instead, he said.

Delivering customer value

Fuji Xerox said that Next Generation MPS can help companies with tasks such as ordering process as well as application or claim processing.

The former task can help to reduce sales administration tasks to create meeting time with clients. This ultimately increases customer satisfaction and revenue - of up to 150 percent - according to the company.

With regards to contract and claim processing, Next Generation MPS can reduce 60 percent of document dependent business tasks, said Fuji Xerox. This in turn cuts document costs, as well as boost customer satisfaction.

One customer that has benefited from this is Parkway Health, a healthcare services provider in Asia. The company has optimised its print infrastructure and achieved cost savings with Fuji Xerox's MPS deployment.

With the implementation of both MPS and Patient Administration System (PASS), the company has managed to streamline its document management and patient admission process, leading to significant cost savings, improved productivity and increased patient satisfaction.

Looking forward

"I visit Hong Kong and Singapore frequently, and each time I visit these two countries, I always find a new building standing. A lot of changes are happening in this region, and my business also needs to respond to these changes," said Sakamoto.

 

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