Companies will need to "democratise" technology, finding ways to categorise and shift skill sets so that employees can approach tasks that were previously reserved for specialists. By doing so, companies will expand their available talent pool.
Companies will also have to answer to new questions like:
- Which jobs should be assigned to humans and which to humans working with machines?
- What governance systems are in place to aid the decision-making process?
- How do we deliberately and strategically decentralise decision-making so that machines can carry more of the load?
- What training is required for the human workforce in this new blended work environment?
- What are the new criteria and skill-sets for human talent — should we emphasise more or less specialised knowledge?
For business and IT leaders, however, the biggest question may be how to recognise and respond to the fact that the entire value chain of business operations is shifting from a labour-driven and technology-enabled paradigm to a digital-driven and human-enabled model.
In addition, companies will need to prioritise training of their blended workforce, paying close attention to what is needed to upgrade skills for the tasks that humans do well, and identifying the skills that are complementary to machines.
Human and machine, each on its own, will not be enough to drive business growth in the decades to come. Tomorrow's leading enterprises will be those that reimagine their workforce and effectively blend humans and technology as partners.
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