In an effort to reduce risks of credit card fraud, payment solutions provider Paycorp has launched a new telephone and call centre payment service that is compliant with Payment Card Industry Data Security Standard (PCI DSS).
The new service can help organisations protect confidential payment information relayed over the phone using industry-leading data security methods.
Aside from ensuring that card data is masked and private information is secured even if the call is recorded, the new PCI DSS service enables optimal end-user experience. This means that the caller maintains voice communication with the call centre agent while payment card data is entered.
Semafone Limited, UK, provided the software application for the PCI DSS service. This software is usually sold to large organisations as standalone PCI DSS call centre solution.
"The issue with security and compliance is that traditionally only larger organisations can afford the necessary overhead to ensure data integrity. Smaller companies, and especially charitable organisations, often struggle to successfully secure transaction data to the highest standards,” said John Caliguri, managing director, Paycorp.
However, Paycorp's software-as-a-service (SaaS) business model helps users to directly connect to the Paycorp PCI DSS-compliant service zone within the Equinix International Business Exchange data centres of Equinix in Sydney, Australia. This SaaS model has been adopted for maximum flexibility and security.
Describing the new PCI DSS telephone and call centre service as a “unique” solution, Caliguri said: “The telcos that we connect to through Platform Equinix can offer our PCI DSS-compliant payment services to their customers via their existing telephone numbers as a value-added service at cents per transaction.”
Caliguri added that this is in contrast to the thousands of dollars other call centres spend for PCI DSS compliance.
Equinix's global footprint of carrier-neutral IBX data centres affords Paycorp capital-effective locations to deploy its infrastructure. In addition, Equinix provides efficient cross connects to multiple telcos that can offer the PCI DSS service to their high-value call centre customers.
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