Overall, Oracle is indeed facing a bit of a dilemma with Fusion, according to one industry observer not connected with the Forrester dispute.
"In a sense, Oracle's Applications Unlimited policy has been too successful," said analyst Frank Scavo, president of IT consulting firm Strativa. "The majority of Oracle's existing customers are so satisfied with their current systems that they do not see a driving need to upgrade to Fusion."
Moreover, "enterprise applications are quite sticky," Scavo said. "It is hard enough for vendors to get customers to upgrade, even when vendors announce end of support for an existing product. Imagine how hard it is to get customers to move when you are promising them continued investment in those existing products."
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