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Office 2016 for Mac update doesn't include fix for crashes under OS X El Capitan

Gregg Keizer | Oct. 15, 2015
Wait for Apple to update OS X 10.11, Microsoft now says

Others added their two cents. "Everything seemed okay for a few hours after the installation of today's Office 2016 15.15 patches," echoed a user with the unusual nickname of "What's that smell" on the same very-long thread. "However, five hours in I'm starting to see the same crash behavior, where all running Office 2016 apps crash after Outlook experiences the restyled-for-El-Capitan spinning pinwheel of death."

Those customers' experience confirmed Microsoft's statement that there was no crash fix in Tuesday's Office for Mac 2016 update.

The Redmond, Wash., company's comment that it was "working with Apple to ensure resolution with the next update of OS X 10.11," hinted that Microsoft believed Apple's code was either partly or completely responsible. If the former, a two-punch update may be necessary -- one update for El Capitan, another for Office -- to stamp out the crashes because of an interdependency.

Last week, Computerworld suspected that El Capitan at least shared the blame after several staffers who had encountered crashes installed the public beta of OS X 10.11.1 and got some relief. While the dreaded crashes eventually returned, they have diminished in frequency when running OS X 10.11.1.

Apple does not set timetables for its OS X (or iOS) updates, and did not reply to Computerworld's questions about responsibility, but the release pace -- just six days between the second and third betas of 10.11 -- may give Office 2016 for Mac users hope for a speedy resolution.

Or not. Microsoft, it seems, can do nothing more than wait. Like its customers.


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