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Npower calls in service partners after troubled SAP rollout disrupts billing systems

Matthew Finnegan | Dec. 20, 2013
Npower, SAP and IBM should have seen it coming, says analyst.

"SAP understands that RWE npower has been and is continuing to make improvements to its customer services processes as part of an IT system transformation programme," a spokesperson said. "We are in communication with the implementation partners and RWE npower in order to resolve the difficulties they are facing with this programme. Both RWE npower and the implementation partners can be assured of our support and assistance, should the need arise."

Cosmetics maker Avon Products also encountered problems with its SAP implementation recently, halting a planned global rollout. The company noted in a regulatory filing that a pilot rollout in Canada caused "significant business disruption in that market, and did not show a clear return on investment".

 

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