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New Apps security feature causes Google user confusion

Juan Carlos Perez | June 16, 2014
Prompts to enter their mobile number for account verification caused an increase in support requests from puzzled users.

Another Apps admin received the same response after posting a similar question on the same day. "Is there a way to prevent this message from appearing to our users as we manage their access and passwords?"

Google Apps customers who are using the suite's two-step log-in verification feature will not be included in the rollout of this feature, which provides the same type of protection.


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