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NetSuite CEO Zach Nelson talks growth, strategy and life with Oracle

Chris Kanaracus | Jan. 10, 2013
NetSuite is one of the SaaS (software as a service) market's pioneers, having sold its growing family of ERP (enterprise resource planning), e-commerce and other applications since 1998. The vendor's results have been beating Wall Street's predictions, and may yet again in a few weeks, when NetSuite is expected to announce its fourth-quarter and year-end results.

IDGNS: You're growing quickly and beating analysts' expectations. However, your customer churn rate has been cited as a concern in the past. What is your churn rate today?

Nelson: It's never been lower in our history. We don't really give a churn number, but it can't really get any lower. The churn numbers that we saw [in the past], that was when we were in the very low end of the market. [Such customers] may go out of business 30 percent of the time, so you have 30 percent churn. The primary source of churn now is when one of our customers gets acquired.

 

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