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MyIT promises to personalise internal IT experience

Jack Loo | Nov. 28, 2012
BMC Software believes its upcoming tool can help users manage IT service and information delivery.

BMC Software believes its newly unveiled MyIT platform can bridge the gap between users' expectations and what IT departments actually deliver to them.

MyIT wraps a controlling layer friendly to the user over enterprise IT systems. "Essentially, we developed MyIT with the intention of taking an employee's positive experience with IT in their personal lives and extending it into their work life rebranding IT as a modern, accessible organisation," said Chip Salyards, vice president, APAC, BMC Software.

According to Salyards, the consumerisation of IT is resulting in more employees circumventing IT, creating significant risks for the company and the creation of shadow organisations that increase the cost to the company.

BMC Software is claiming that the system can run from any device, from tablets to desktops, capable of delivering personalised portfolio of technology and services to each individual employee.

The slew of features include the ability to submit service request anywhere and anytime, visibility into service availability and performance, and the monitoring of the progress of the user request.

In addition, the vendor is saying MyIT can capture user data which can be analysed to learn more about how people use their smart devices on the go and how IT services can be improved.

And the company is confident that it has a successful offering in its hands. The BMC engineers earlier wanted to sound out Dell, one of BMC's partners and customer, about MyIT. The IT giant was also trying to develop a similar tool for internal users, but when it saw MyIT in action, the management decided to put its development efforts on hold.

Scheduled to be generally available from April next year, Salyards said that the MyIT's target adopters will be organisations with a sizeable mobile workforce.


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