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Most Singapore companies yet to adopt emerging technologies

Nurdianah Md Nur | May 30, 2013
Only 9% of the 221 companies surveyed had plans to adopt big data and only 5% will adopt M2M in 2013.

Singapore companies are still at a nascent stage in maturity and adoption levels of emerging technologies, according to NCS SURF Emerging Technology Index.

Commissioned by NCS and conducted by Forrester Consulting, the index is based on a survey of 221 government agencies and companies with company revenue of S$100 million (US$79 million) and above, except healthcare which is S$70 million (US$55 million).

Fred Giron, VP, principal analyst at Forrester, revealed yesterday that Singapore companies scored 55.5 out of a total 100 for the Information Maturity Index which include big data, business intelligence, analytics and real-time data processing.

For the Digital Engagement Maturity index which considers mobile, social and online applications of service, Singapore companies scored 55.1. The Awareness Technologies Index score, which includes use of machine-to-machine technologies such as RFID sensors, was rated at 47.4.

It was also found that only nine percent of the companies had plans to adopt big data in 2013. However, the interest in big data solutions was generally positive and encouraging, especially in the government (91 percent), discrete manufacturing (75 percent) and transport and logistic sectors (63 percent).

Similarly, the adoption level of machine-to-machine (M2M) technologies was found to be low: only five percent of the companies indicated plans to adopt it this year. Key barriers to M2M adoption include security concerns (50 percent), lack of technology maturity, integration challenges and total cost of ownership concerns (43 percent for each).

The survey also revealed that less than a quarter of companies' senior leadership viewed digital engagement as a major competitive differentiator for organisation. Only eight percent of the companies said corporate marketing was the final decision maker for applications that support digital customer experience, said Giron.

In order for adoption rates of these emerging technologies to take off, business leaders have to view these emerging technologies as "an enabler of new business capabilities", said Chia Wee Boon, CEO of NCS. He added that business leaders should define their business goals before figuring out how to leverage these emerging technologies to achieve those goals.


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