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Mobile BI is delivering outstanding business results for Kimberly-Clark

Zafar Anjum | April 3, 2014
In this interview, Lestor Meadows, ITS Business Partner Business Intelligence, Kimberly-Clark Services Asia-Pacific, talks about using Big Data across specialised areas within Kimberly-Clark

Lester Meadows

Lestor Meadows, ITS Business Partner Business Intelligence, Kimberly-Clark Services Asia-Pacific

In this interview, Lestor Meadows, ITS Business Partner Business Intelligence, Kimberly-Clark Services Asia-Pacific, talks about using Big Data across specialised areas within Kimberly-Clark

What is your company's approach to BI, big data and mobility? How can they impact your business?

Business Intelligence or Analytics are critical to any business. For Kimberly-Clark, BI is significantly improving business results. We are using Big Data across specialised areas within Kimberly-Clark and our usage will continue to grow. Mobile BI is delivering outstanding business results across our business. 

Are you running any specific programmes to tap on big data and mobility technologies? Was it difficult to get the management buy in to run any such programme?

We don't have any specific programmes with Big Data on mobility but this will emerge over the short term horizon. We're actually having great results in delivering Mobile BI with "small data" meaning smaller data samples which are uploaded by our business with complete self-service. I'm not trying to depreciate the importance of Big Data on mobility, it's just worth noting how impactful self-service BI can be with small data samples when delivered through mobility.

I understand that you are using SAP's mobile applications such as SAP Business Objects Explorer and SAP Business Objects Mobile.

Yes, we are and with great results. In developing our formal BI Strategy, it was important to have common sets of technology standards to help accelerate a consistent delivery of Mobile BI. Our initial proof of concept included a compare / contrast with another well-known Mobile BI solution. What we liked about SAP's offering was its integration with our standard SAP platforms being SAP BW and BusinessObjects and more importantly the self-service functionality available with SAP Business Objects Explorer.

For example, one of our Mobile BI solutions using SAP Business Objects Explorer was recently awarded Best Customer Innovation in our internal Innovation Awards for Kimberly-Clark Australia & New Zealand. The solution was initially developed in Web Intelligence with visual, condition based alerting and a simple guided analytical design.

When our business saw the power of SAP's Business Objects Explorer self-service over the same data, they immediately migrated. While SAP Business Objects Explorer is seeing explosive growth, Web Intelligence and Crystal reporting in Mobile BI still have a place for professionally authored reporting on the mobile device.

What were the challenges you faced in deploying these products?

Offline capabilities both on the desktop and mobile devices is a big one for us. Other challenges are around addressing missing functionality and resolving minor bugs. We are participating in SAP's Customer Validation Programmes and they are providing a great avenue to influence the design and functionality of the products from the customer's perspective.

 

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