Malaysia's national applied research agency MIMOS and application performance management provider Dynatrace have entered an agreement to enhance the implementation and digital performance of government projects.
During the official announcement of the memorandum of understanding (MoU) at Dynatrace's recent annual user conference in Kuala Lumpur, MIMOS' chief executive officer Datuk Abdul Wahab Abdullah said the move will help to enhance customer experience.
Abdul Wahab said the initiative also involved "exploring the possibilities of technology knowledge transfer and joint-development of new business plans for product commercialisation."
The MoU also included cross training, research and study visits along joint business development plans. "Under the leadership of the Ministry of Science, Technology and Innovation, MIMOS will introduce new technologies that have the potential to improve the government delivery system," added Abdul Wahab.
"With MIMOS' experience and use cases in domains such as healthcare, finance and public safety, the Dynatrace tool will assist in speeding up our testing programmes, at the same time reduce cost, as performance issues can be identified upfront rather than discovered later during operations," he said.
"The MoU will pave the way for local talents to be trained on improving application and platform performance, and resolving bottlenecks in solutions for the public as well as private sector," said Abdul Wahab.
"It will help build competency in the management of this specialised area, eventually leading to better and faster delivery of government projects," he said.
Koh Eng Kiong, Dynatrace's regional director for ASEAN, said, "MIMOS has been at the forefront of digital transformation (DX) in our country and is spearheading Malaysia's national agenda to create a truly digital, innovation economy."
"This collaboration will give us the opportunity to apply state-of-art tools for the early identification of system performance issues in large solution projects undertaken by MIMOS," said Koh.
"While MIMOS has the technologies and domain knowledge, we have the tools to assist them in enhancing the performance of their solutions. This means an opportunity for us to participate in more real-world projects," he said.
"We strongly believe that this partnership will not only help support new government projects undertaken by MIMOS but will also help enhance customer experience on citizen-service websites that would be truly device-agnostic with uniform quality of service," added Koh.
Dynatrace offers synthetic monitoring, application monitoring, data centre real user monitoring and user experience management solutions.
In Malaysia, the company is currently working with leading organisations such as Employees Provident Fund (EPF), the Inland Revenue Board (LHDN), RHB and Maybank, as well as major telcos.
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