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Microsoft's Office 365 Add-ons muddy licensing and make customers pay twice

Gregg Keizer | Aug. 13, 2013
Perhaps useful for dipping toes in subscription waters, say experts, but it means customers pay twice for Office.

But the addition of more options — DeGroot said that corporate customers could already buy Office 365 services through the Microsoft Online Subscription Program (MOSP) — is most of all a signal of the overwhelming complexity of Microsoft's tangled licensing.

"It's quite difficult to understand, and we believe a lot of users may not really understand what they're getting and more importantly, what they're not," said Silver.

 

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