Microsoft have clinched a deal to roll out a new solution using Microsoft SharePoint, CRM Online and Azure to the Local Government Association of Queensland.
The deployment follows a decision by the LGAQ - which serves all 77 councils in the state - to embark on a technology refresh.
LGAQ is implementing Microsoft SharePoint 2013, CRM Online and Microsoft Azure - with implementation partner OBS - delivering it with the records management capability it needs to achieve its organisational goals and drive efficiencies, without having to deploy additional software.
CRM Online is also able to capture details about the organisations LGAQ is working with, from details through to contact's role and previous interactions.
LGAQ's manager of internal business development, Jake Boyle, said the Association's day to day business was providing advice and information to its members.
"Some of the topics we cover are perpetual issues within local government - roads, rates and rubbish -- and some are more cyclical such as council amalgamation or de-amalgamation; issues that pop up, fade, and then pop up again," he said.
"So having access to historical as well as current information is critical for us."
The organisation's existing document management system is no longer supported and frustration had led many LGAQ staff to work out ways of not using the old technology.
He said the Association often stored all of the documents about a particular issue along with records of conversations, decisions, meetings and political background for future review.
"Most of our members will have a very good memory of their experience and we need to make sure we can keep up with them," he said.
"The older system is now so cumbersome and its search functionality so unreliable that people are less likely to use than they will a shared drive.
"Our workarounds have become more efficient than the actual system which is always a sign you are in trouble and, more importantly, we had fallen back into old habit of siloing information."
According to a company statement, the new solution is designed to both reverse that slide and bring a new slew of benefits as LGAQ's CRM and document management systems will do a much better job of talking to each other.
"Everyone in LGAQ will eventually be using the new solution," according to a company statement. Boyle said there was a possibility LGAQ would provide access to some of its subsidiary companies.
"Choosing a platform that could be extended was therefore essential. LGAQ is taking a long term view and it wanted a technology supplier that could do the same.
"We wanted something we know is going to be around for a long time. We know what it's like to be stuck with an unsupported product and we didn't want that to happen again.
Sign up for CIO Asia eNewsletters.