Using IT to bring down overheads
Ford and his team actively use data and data technologies to further reduce costs and improve customer service. All IT staff are full time and "not a shred of data is from a third party."
"A lot of investment has gone into analysing data like our water, electricity and petrol consumption. We have script that shut all infrastructures we don't need off at 7 O'clock. We have reduced electricity from £9,000 a month to £7,000."
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