"When we have the system up and running fully, my sales guys will be able to see what machines are being utilised and when with their iPads, so they can tell customers whether we can fit in four hours of production tomorrow, so they can have specific parts the day after."
"Instead of the sales guy picking up the phone and speaking to production about moving an order forward, which might take three or four hours at the moment, with HANA they can find this out straight away from their iPad."
LJA Miers' BusinessOne on HANA implementation is the first for a UK company. Miers said that he had not previously seen SAP as a good fit for a company of LJA size, with the German vendor having a reputation more for dealing with larger multinational manufacturing companies.
"I had always thought of SAP as dealing with large organisations using fifty million pound SAP computer systems, so it did take a lot of effort to persuade me. Potential misgivings were that they would sell me a system and we would have some problems, but they would move on. But SAP has made us feel like they will look after us.
"It is a culture change within our business, it is not just swapping out the hardware and the software systems - we have got to be more customer-focused now, and we will be using the computer system to help generate that customer focus ethos."
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