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Management software provides 360-degree view of Web apps

Veronica C. Silva | Aug. 14, 2012
Whether behind a firewall or on the cloud, Ipswitch's solution can monitor apps.

Ipswitch Inc. recently announced the availability of an IT management solution that can monitor critical applications in the network regardless of how it was set up in the IT network.

Ipswitch said its Network Management Division has come up with the AlertFox End User Monitor (EUM), a solution that provides the end user information on the health, availability, security and performance of all Web applications in the network from a single dashboard using an Internet browser.

Ipswitch said this single-dashboard approach provides the end-user with a 360-degree perspective of the applications, whether they are located outside the firewall, in the data centre or on the cloud.

AlertFox EUM, which is a follow through of the standard AlertFox solution, also introduces customer monitoring locations from inside the firewall on a virtual machine (VM) through the EUM Poller application.

"The development of AlertFox EUM is the result of extensive discussions with the active user community who desired a solution for monitoring Web application performance from inside the firewall," said Ronnie Ray, vice-president, marketing and product management, Ipswitch Network Management Division. "AlertFox EUM allows the user to set thresholds, see waterfall diagrams and access detailed reports into a variety of performance issues whether that be slowdowns, missing objects, malware, failed logins or timeouts - whichever side of the firewall they reside."

No disruptions

Ipswitch said the AlertFox EUM can monitor the mission-critical apps without disrupting operations, and website users can continue their transactions, such as online shopping and chat.

IT managers can also immediately discover problems in the network even before they can affect the users of the applications. In the unfortunate case of an error, the solution can see what the user can see as the solution can capture the image of the error.

"It is critical for both our business and our customers that our SaaS application for thousands of customers is up and running optimally 24 hours a day," said David Gallant, Spec-Ops, HubSpot. "We are able to save time, money, and stress knowing that AlertFox EUM is keeping watch on our critical applications. It only took a few minutes to have AlertFox up and monitoring our key infrastructure assets, ensuring that our customers' experience is smooth."

AlertFox EUM is available through the Ipswitch distribution network of OEMs, resellers and distributors as an annual subscription service.


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