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Malaysia's Angkasa takes another digital transformation step

AvantiKumar | June 30, 2017
Angkasa, the body recognised by the Malaysian government as representing the nation’s cooperative organisations, has announced new upgrades.

nternational Cooperative Alliance - Angkasa

Photo - (nternational Cooperative Alliance) Angkasa


  Angkasa, the body recognised by the Malaysian government as representing the nation's cooperative organisations, has upgraded its deduction service systems as another step along its digital transformation path.

Dato' Hj Abdul Fattah, who is president of Angkasa (Angkatan Koperasi Kebangsaan Malaysia), said the organisation, which represents 13,428 cooperatives (social organisations owned and managed by its members, provides a salary deduction service for salaried employees, credit co-operatives, financial institutions and other business organisations through an efficient, systematic and secure deduction channel.

"Angkasa's salary deduction service is crucial to the organisation and our members," he said, adding that the solution selected - Unisys ClearPath Forward - will help it deliver and expand payment services for its constituents and their customers.

Abdul said that the computerised system will allow government payroll offices or other employers to effectively and efficiently process monthly salary deductions, while enabling more than 3.5 million cooperatives members nationwide to pay their loan instalments, insurance policies, trustees accounts, recreational club memberships and workers union subscription fees.
Delivery of fast, efficient salary-deduction and payment services through the Unisys software solution is key to Angkasa's strategy for member retention and customer satisfaction, he added.

"We rely on the high reliability, scalability and security of the Unisys operating platform to deliver an efficient payment service to our members, and it has become central to our IT infrastructure-modernisation strategy," Abdul said.

"In addition, innovative Unisys ClearPath Forward software tools are crucial for creating new online channels for service delivery to our co-operative members," he said.

Digital transformation

Abdul said that upgrading the IT infrastructure was a key part of Angkasa's digital transformation of the organisation's two data centres into software-defined facilities.

Under the agreement, Unisys will create new development and disaster recovery environments, and replace manual backup processes with automated data replication between the sites to reduce recovery time significantly.

He said Angkasa will use Unisys ClearPath Forward software technology and solutions such as Agile Business Suite (AB Suite), Enterprise Output Manager and ePortal to develop new channels for serving customers through the web and mobile devices and deliver continuous availability for the salary-deduction service.

Richard Parker, vice president, financial services, Unisys Asia Pacific, said its ClearPath Forward environments "are the only ones on the market in which user data has never been forcibly extracted. [Based on Unisys analysis of incidents in the U.S. National Institute of Standards and Technology National Vulnerability Database, April 6, 2017.]"
Commenting on the latest announcement, Parker said: "Our common goal is to strengthen Angkasa's position as a leader in service to cooperatives while providing a secure, flexible platform that can adapt quickly to changing member and customer requirements. Other organisations providing financial services can follow that model to deliver expanded, always-on services across multiple devices for an optimal customer experience."

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