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Malaysian firm to provide UC to The Nomad Group

AvantiKumar | Aug. 27, 2012
The Nomad Group appoints TGS Enterprise Networks as its telco partner for its serviced offices in Southeast Asia.

Rahul Kulkarni, Siemens Enterprise Communications  modified

PHOTO - Rahul Kulkarni, head of Product and Business Development, Siemens Enterprise Communications explaining how the IP telephony system works during the announcement in July.


Southeast Asian provider of serviced offices The Nomad Group recently appointed Malaysia's TGS Enterprise Networks to deliver telecommunications services and solutions.

During the next two years, there will be a staged implementation of centralising The Nomad Group's office infrastructure across its 12 offices in Kuala Lumpur, Bangkok, Ho Chi Minh City, Jakarta, Manila and Singapore, said The Nomad Group's chief executive officer Roy George. He added that TGS Enterprise Networks would also roll out voice mobility and unified communications (UC) services in the offices.

George said that by migrating to a single integrated platform, maintenance will be simplified and maintenance cost will be reduced significantly. "It will also give the management a detailed visibility into communications operations in each centre. Built-in reporting tools will also help the company track system assets and usage, plan for capacity needs, and control communications expenses."

"We chose TGS Enterprise Networks as our partner because of its proven solutions using Siemens' IP [Internet protocol] telephony technology which is not only cost effective but also flexible in enabling quick implementation and solutions to our clients," said George, adding that the TGS Enterprise Networks' support offices are also located near to the Group's serviced offices.

Migration to one server

He said the consolidation of group's communication system will commence with the migration of its PABX (private automatic branch exchange) systems from various serviced offices to one centralised communication server located at The Nomad Offices Menara Prestige, Kuala Lumpur. "This new centralised communication server is Siemens' best-in-class converged IP system codenamed HiPath 4000. This system offers business process and workflow integration with scalability from 300 to 12,000 users on a single system and up to 100,000 users in a networked communication system. It is also ideal for offices with existing phone devices as it supports analogue, digital and IP phones."

"With the implementation of this unified communication system, The Nomad Group's serviced offices will enjoy savings on IDD [international direct dial] calls with the least-cost routing feature using IP phones and also the convenience of using the one number service with a single DID [direct inward calling] number throughout The Nomad Group's network. The UC solutions as well as voice mobility will also be enjoyed by the company's clients who opt for such services," said George.

The unified communications system will allow serviced offices under The Nomad Group to route most internal phone calls over the same wide area network (WAN) while eliminating toll charges for local, long distance, and international calls.

Originally incorporated in 1995 as one of Siemens Malaysia business units, TGS Enterprise Networks acquired Siemens Enterprise Communications businesses in Malaysia, Singapore and Thailand in July 2010.


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