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Malaysian bank uses HP solution to speed up services by 30 percent

AvantiKumar | June 26, 2012
Bank Simpanan Nasional said it has improved customer service and speeded up delivery of IT services.

Alain Boey - Bank Simpanan

PHOTO - Alain Boey, SVP and head of Transformation Management Office, Bank Simpanan Nasional.

Malaysian savings bank Bank Simpanan Nasional (BSN) has speeded up delivery of its IT services by 30 percent, which has improved its customer services, after rolling out solutions from technology giant HP.

BSN senior vice president and head of transformation management office, Alain Boey said the bank selected HP Software following analysis of how it could speed up delivery of its IT services, which would positively impact customer services.

"With our previous system, it was difficult to gain the information needed to make swift decisions in response to changing customer demands," said Boey.

Increasing domestic demand has sharpened competition among Malaysian retail banks, he said. "BSN needed to improve its ability to respond quickly to changing customer needs to stay ahead of competitors."

"To ensure fast reliable services across its extensive network of 390 branches, BSN needs a clear and comprehensive view of its IT infrastructure," said Boey. "Its existing IT system lacked the performance and flexibility needed to effectively monitor and manage its entire IT operations."

He said BSN rolled out HP's Project Portfolio Management (PPM), a key component of the HP IT Performance Suite. "This management software provided a consolidated view of the bank's entire IT operations, which helped to quickly identify system bottlenecks, allowing our IT managers to react promptly to speed up resolution."

"HP's PPM solution provided us with a clear view of our entire IT operations, giving us the information needed to make decisions quickly in a dynamic business environment," said Boey, adding that HP PPM also automated core business operations, which released time and resources to the bank's IT team.

Established on 1 December 1974, BSN took over the functions and responsibilities of the Post Office Savings Bank and is governed by the Bank Simpanan Nasional Act 1974.


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