Photo - (from left) Naoya Takezaki, General Manager - Major Account Services, Fuji Xerox Asia Pacific Malaysia Operations; Roy George, CEO, The Nomad Group; Sunil Gupta, President, Fuji Xerox Asia Pacific Malaysia Operations; and Cheng Shea Li, Assistant General Manager, The Nomad Offices.
Malaysia-based serviced offices provider The Nomad Offices has adopted a Fuji Xerox document management workflow solution to enhance services for its office tenants.
The Nomad Group's senior manager - group ICT, Charles Francis, said: "Previously, much time and effort was spent on re-processing incomplete forms, causing delays to the customer and higher costs. This is less of an issue today, as the entire process has been re-engineered and automated. The new process will be more efficient as downtime will be greatly improved hence The Nomad Offices tenants will benefit with higher quality of services."
Francis said The Nomad Offices started on its Business Centre System (BCS) development in June 2012 to replace the older "semi-auto approach for all document management's account processing."
The BCS would centralise its communication server to one location as well as roll out voice mobility and unified communications as a result of the collaboration with document and imaging solutions firm Fuji Xerox, he said.
"[The collaboration with] Fuji Xerox aims to create a single interface for The Nomad Offices administrator to subscribe new tenants, and upload their information into its ApeosWare Management Services (AWMS) server, which will be integrated into the BCS development," said Francis. "The integration will enable new tenants to immediately use the facilities provided in the serviced offices. The project will greatly improve The Nomad Offices' delivery of services to its tenants as it improves the company's operational and process efficiencies in an economical and productive way."
"The Nomad Offices believes that investing in technologies is a vital element to enhance our tenants' experience in order to generate greater business value for them," added The Nomad Offices assistant general manager, Cheng Shea Li. "This falls in line with the company's aspirations to be up-to-date with the current developments in office technology."
Elimination of semi-manual process
The Nomad Offices' Francis said that the new project would completely eliminate the existing semi-manual process as documents would be directly updated through the BCS interface. "Customers will benefit from a faster and secure cost management technology. Furthermore, Fuji Xerox's cost management solutions are also expected to enhance productivity and paper usage resulting in a gradual shift towards a paperless office environment."
Fuji Xerox Asia Pacific Malaysia Operations president, Sunil Gupta, said: "We are proud of our collaboration with The Nomad Offices, the leading local provider of serviced offices, who, like ourselves, has put forth a strong vision and commitment to enable operational efficiencies and contribute to business growth for our partners. We see a lot of similarities between both parties and would like to see ourselves as innovative, adventurous and unique. It is also part of our mission to continue surpassing the expectations of our customers by implementing solutions that can help their businesses operate better.
"We believe that we were able to demonstrate the breadth of our capabilities in architecture design, technical and solution development. Rest assured, Fuji Xerox will continue to give our best in delivering cutting edge document management solutions that contribute to our partner's business growth."
The Nomad Offices has kickstarted the project with Fuji Xerox Asia Pacific Malaysia Operations and aims to go live on 1 February 2013.
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