Global IT services provider Mahindra Satyam said it has worked with Microsoft to develop a solution that will modernise the motor vehicle licensing and registration system of most governments.
Dubbed as MOVES, or Motor Vehicle Enterprise Solution, Mahindra said the solution was developed using the Microsoft Dynamics CRM, and designed for state and local governments responsible for motor vehicle licensing and registration.
MOVES is a software platform that allows departments of motor vehicles (DMVs) to deploy the licensing and registration system quickly with less hassle.
Mahindra Satyam said the quick deployment allows DMVs to focus on running the licensing and registration operations smoothly to improve the customer experience. With an interface that resembles Microsoft Office, deploying MOVES will require less user training. The solution also allows room for expansion that will reduce the cost of operations.
With Microsoft Dynamics CRM, MOVES allows DMVs to deliver its services using multiple channels while focused on maintaining customer relationships.
Arvind Malhotra, senior vice president, Strategic Accounts, Mahindra Satyam, explained that the customer relationship management (CRM) features of MOVES allows service agencies such as DMVs to improve services, particularly where high-volume transactions are expected.
Malhotra added that in many states, the DMV was the first government agency to embrace citizen-facing, computerised functionality, and today "jurisdictions often have a hard time keeping up with higher transaction volumes, delays and longer lines at the DMV office."
"Our partnership with Microsoft has enabled us to develop a low-risk approach to modernise with the reliability and sophistication of an established software platform," Malhotra said.
Andy Pitman, director, Public Sector Industry Solutions organisation, Microsoft, said: "Today's government IT solutions need to provide responsive services to citizens while balancing the financial realities of state and local governments. We are pleased to have Mahindra Satyam maximise the inherent value of the Microsoft Dynamics CRM platform, which will enable DMV agencies to enhance their service to licensed drivers and vehicle owners."
The solution was launched and demonstrated at the AAMVA (American Association of Motor Vehicle Administrators) 2012 Annual International Conference held recently in Charleston, NC and where Mahindra Satyam had a booth.
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