The Macao Water Supply Company Limited (Macao Water) has built a new enterprise asset management system based on IBM Maximo.
The move aims to optimise operation, workforce, and asset management, as well as move from passive maintenance to predictive maintenance, shared Thurston Lou, Deputy General Manager, Macao Water.
Implementation of the new system began in 2015 specifically for the management of its 550km-pipe network and different assets including three drinking water treatment plants, two water reservoirs, and six drinking water pump stations.
The system went live in June 2016, and enabled Macao Water to synchronise purchasing data between its asset management system and finance system. This has helped eliminate potential errors resulting from multiple data entry, and improve its management of asset lifecycle.
Overall, the new system has resulted in several benefits including increased customer satisfaction, improved productivity via mobile job dispatching, and better purchasing data accuracy due to the system integration between asset management and finance.
Macao Water is currently working with IBM to map the locations of pipes onto maps in Geographic Information System (GIS) to enhance accuracy. The utility firm is also integrating the asset management system and the GIS to make historical data of the pipe network available for more efficient maintenance and smarter decision making.
In future, Macao Water expects the asset management system to further boosts its operation, management, and customer satisfaction by handling the purchase of both underground and above-ground assets and allowing workers to instantaneously send updates of asset inspection data.
"We are delighted to enable Macao Water to transform their asset management system that not only increases efficiency in asset management and job dispatching, but also enables its future development," said Wing Ho, director of Cross Industry and Macau Enterprise Sales Unit, IBM China/Hong Kong Limited.
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