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Leicestershire county council changing data culture

Margi Murphy | July 16, 2014
Leicestershire County Council is using data visualisation tools from Tableau to improve its services.

Improved social care

One area that has softer economic returns but Radburn said was the most "successful area where Tableau is working" is within the council's social care department.

"Social workers have seen a lot of things I haven't seen - there are a lot of weary people there. I go to their office and I say 'I'm going to talk about performance' and they sigh. But once they see the data, and even though it is pixels on screens, we start to see that a dot on the screen is a child."

The council now maps Ofsted data or adoption rates so that social workers can effectively serve the area's specific needs.

"It's not big data - I'm not linking to Hadoop clusters. It's things like data on adoptions for social workers, and all I'm doing is showing them a different view," said Radburn.

"It is really, really simple and it starts conversations which improve our service."


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