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Leeds council saves with new citizen contact system

Antony Savvas | Oct. 28, 2013
A similar system is used by Milton Keynes and Blackburn councils

Leeds City Council is deploying a new customer contact system to save money.

The council has signed a five-year contract with Asidua for its Customer Contact Platform (CCP), to help deliver its Customer Access Strategy.

The Customer Access Strategy 2012-2015 is designed to help the authority improve the quality of its customer service delivery, whilst also delivering "significant" savings through lowering transactional costs.

Leeds City Council said it will make savings in transactional services by "providing more efficient and cost effective access to council services", while also "improving the customer service experience across all contact channels".

Milton Keynes and Blackburn councils use a similar CCP system.


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