Leaders need to take charge now
Avanade's research indicates that organizations that don't implement intelligent automation by 2020 risk irrelevance, as the vast majority plan to deploy within three years. To help bring employees on the journey to an AI-first world, leaders must today start developing a roadmap to guide high-level conversations, as well as discussions across the entire workforce about the value of intelligent automation for individuals and organizations. Empathy and education will be more critical for leaders than ever before.
The new augmented workforce comprising humans and machines will also present ethical complexities for organizations, so inputs from a diversity of backgrounds and experiences will be essential to ensuring algorithms and intelligent automation continue to align with the changing expectations of customers and employees.
Sign up for CIO Asia eNewsletters.