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KPJ hospital installs Telekom Malaysia's patient hospitality suite

AvantiKumar | May 23, 2014
KPJ Rawang Specialist Hospital has signed an agreement with Telekom Malaysia and Healthcare IT Solutions for a network connectivity and entertainment solution.

signing TM-KPJ Rawang-HITSSB modified 

Photo - Dato' Ghazali Omar, Executive Vice President, Enterprise, TM (left), exchanging the agreement documents with Yusri Ali, Executive Director, Healthcare IT Solutions Sdn Bhd (HITSSB) (right), at the signing ceremony between TM, KPJ Rawang and HITSSB for the provisioning of TM's Hospitality Entertainment Solution, while Zaiton Sulaiman, General Manager, KPJ Rawang (centre) looks on.

 

Under a new agreement with Telekom Malaysia [TM] and Healthcare IT Solutions [HITSSB], KPJ Rawang Specialist Hospital [KPJ Rawang] will see a high speed broadband network connectivity and entertainment solution installed for its patients.

TM's Hospitality Entertainment Solution for patients includes the latest ICT and entertainment package including in-building broadband solution [IBS]. TM's IPTV service - HyppTV - and a technical help desk service, said KPJ Rawang general manager Zaiton Sulaiman.

"As a Malaysian healthcare service provider, we are committed to delivering a great welcome to patients, right from the point of entry, with quality services and a pleasant environment. In line with this, KPJ Rawang has partnered with TM to introduce innovative systems, powered by TM's high-speed broadband (HSBB) network connectivity," said Zaiton.

He said this move "means that in-patients can use high quality user-friendly "plug-and-play" internet access where they can remain connected to their loved ones by sending email, photos, and videos or even update their social media networks."

Milestone achievement

TM Enterprise executive vice president, Dato' Ghazali Omar, said, "The Hospitality Entertainment Solution is our latest offering and we are pleased to inform that 35 hotels in Malaysia have already subscribed to TM's Hospitality Entertainment Solution and KPJ Rawang is the very first hospital and enterprise customer to subscribe to the service."

Ghazali added "this move is indeed timely as Malaysia has become increasingly attractive as a Medical Tourism Haven in Southeast Asia."

"HITSSB's wish is that through this partnership, we would be able to exchange and share knowledge and expertise to bring the best of both worlds either for patients or our customers," said MSC [Multimedia Supercorridor] Malaysia systems integrator HITSSB's executive director, Yusri Ali.

The all-in-one solution is specially developed to elevate guest experience and also to ease the technical management concerns of establishments as it provides High Speed Broadband Internet [HSBB] access via TM's In-Building Broadband Solution, world-class entertainment via HyppTV, as well as a 24/7 Technical Call Centre and Customer support. With this, the hospital can focus on what it does best which is providing the best health care to its patients, and TM will do the rest.

KPJ, which has 33 years of experience in Malaysia's private healthcare industry, has 24 hospitals located nationwide in Malaysia. KPJ has investments in hospitals in Indonesia and Thailand, and is managing a hospital in Bangladesh. The KPJ Group also has an aged care centre in Australia. There are more than 1,000 medical specialists and more than 10,000 staff members in the Group. The healthcare group has a long-running IT transformation strategy.

 

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