3) What are some of the research work you are doing in document management?
We at Fuji Xerox look at the whole value chain of document from why the document is generated (purpose); generation (design), translation, production distribution (including warehousing if any) and storage (Digital Asset Repository).
Our labs at Fuji Xerox Palo Alto laboratories are working on a new Scanflow technology, which photographs a document and embedded markers will automatically direct the document. We are also working on applications when a 100-page document can be captured on a cellphone and pages are automatically flipped for the reader.
Another area is the Video Wrap function, where the cellphone has an inbuilt projector that is able to project images, even on a curved surface. There is also Imaging Technology where documents that are taken by a camera are "squared out", which is advancing from the current systems where text of a document are smaller at the top and bigger at the bottom because of the camera limitations.
4) What would you say to CIOs who have document management on the lower end of their priority list?
Well, firstly let me elaborate that when we talk about documents, we don't just talk about paper-based files. At Fuji Xerox we are also interested in electronic documents and not just text - photographs, audio recording and video are all documents.
Documents contain the IP or genetic print of an organisation. So if they give the management of documents a low priority then I think they are missing out on a huge opportunity to access knowledge contained in the document to truly transform their organisation.
Often the problem with priority setting is that CIOs only see the direct costs with generating a based document. Our experience supports wide industry research that for every one dollar of direct costs, there are eight more in indirect costs "hidden" from their view. For example the direct cost of printing a page would include the cost of the printer, the electricity, the paper and the tonner costs.
Little if any consideration is given to how the document was generated, the cost of buying the hardware, the storage costs of the document, the waiting time to get the document printed or the opportunity costs of getting documents out a little faster. Often CIOs are surprised when we report back their usage and costs.
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