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IT departments in Singapore still struggle to meet employee expectations: Telstra

Zafirah Salim | Nov. 25, 2014
Telstra’s research identifies a superior category of top performing organisations – termed Superusers – who are working most closely with employees to exceed and adapt to their expectations of the modern workplace.

"Clearly, the implementation of IT products and services is no longer just about finding the most appropriate solution for the organisation. End-users now play a critical role in IT deployment and adoption, which means organisations cannot afford to ignore their demands, especially in the current environment where employees are more aware than ever about the technology available to them," said Bishop.

"By engaging with employees to fully understand their expectations, organisations can stay ahead of the curve and in-turn benefit from the potential rewards of greater communication and collaboration, including better decision-making, faster identification of new business opportunities and greater job satisfaction," he concluded. 


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