Majority of IT leaders in Singapore (98 percent) find it a challenge to effectively implement all the technology tools employees expect to use to communicate in the workplace.
This is according to a new Telstra research conducted by market research company Vanson Bourne, which polled 675 IT decision makers across Singapore, Hong Kong, United Kingdom, United States and Australia.
Martin Bishop, Head of Network, Applications & Services, Telstra Global Enterprise & Services, said that despite Singapore-based IT leaders considering end-user expectations more than ever before, more than a third (35 per cent) claim their organisation has higher priority IT projects than delivering technology that meets employee's needs.
"Today, employees are putting significant pressure on IT departments to provide them with the collaboration tools that enable remote working and mobility. Despite this, our research shows that improving user experience, promoting innovation and enhancing internal collaboration all ranked behind security, efficiency and cost reduction IT initiatives, demonstrating that many end users aren't getting the attention they deserve.
"As a result, some businesses run the risk of employees bypassing the IT department and sourcing their own alternatives - in a trend known as shadow IT - potentially leaving the company exposed to security risks and hidden cost implications. Our research shows approximately 40 percent of Singaporean organisations already find shadow IT challenging, with one in two larger enterprises citing this as a concern globally," he added.
Almost half of organisations in Singapore are "Superusers"
Despite these challenges, Telstra's research identifies a superior category of top performing organisations - termed Superusers - who are working most closely with employees to exceed and adapt to their expectations of the modern workplace.
According to Bishop, 40 percent of organisations have achieved Superuser status in Singapore, with the manufacturing, mining and utilities sectors having a higher proportion of Superusers than others.
Additionally, Telstra's research revealed that employees from organisations classified as Superusers are not just demanding physical hardware for collaboration; they are expecting the software and services to enable them to do this too.
Bishop commented that more than a third of organisations classified as Superusers are experiencing very significant demand from their employees for collaboration tools. This same group has also witnessed the appetite for collaboration tools, such as Telstra's global cloud-based unified communications service, increase over the last two years - much more so than ordinary users.
For instance, 65 percent of Singapore workers expect their IT department to provide remote access, while 59 percent demand mobility and 47 percent desktop virtualisation, explained Bishop. These user expectations have emerged as employees become savvier about the growth of cloud services, with demand for BYOD (40 percent) and content collaboration (37 percent) expected to also increase in the future.
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