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Introducing the Chief Productivity Officer

Jimmy Fitzgerald, the Vice President of Asia-Pacific and Japan, ServiceNow | Jan. 18, 2016
CIOs role will evolve from one of an overseer of the IT infrastructure to a provider of services, says Jimmy Fitzgerald of ServiceNow.

CIOs will manage the ever-growing IoT world and connect it to the enterprise for greater personal and organizational productivity.

5. Small Data Gets Big: While CIOs are examining the universe of Big Data, organisations can gain additional benefits faster by leveraging the "Small Data" right in front of them. Small Data, or the data of their operations, provides managers with insights into what projects consume the majority of their teams' time and efforts, and where productivity levels can be improved.  

The adage, "You can't improve what you can't measure," rings true. The key is to capture the work in a record-keeping system with performance analytics to see what's going on, and determine what needs to be done. For instance, how quickly does anHR team respond to inquiries?  What type of work does HR focus its team on? If they want to change it then is it getting better or worse over time? Transparency empowers managers to do their jobs. IT can provide the technologies to make this happen - not just in IT, but also in all service-oriented departments.

With the insight of Small Data, IT can lead the creation and rollout of automated system or online portals for employees to do everything from submit IT service desk requests to select healthcare benefits. This is why the CIO is the logical person to assume the role of Chief Productivity Officer.


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