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Introducing the Chief Productivity Officer

Jimmy Fitzgerald, the Vice President of Asia-Pacific and Japan, ServiceNow | Jan. 18, 2016
CIOs role will evolve from one of an overseer of the IT infrastructure to a provider of services, says Jimmy Fitzgerald of ServiceNow.

2. Department View is Shattered: More than ever cloud computing will connect services across the lines of business. Instead of remaining in departmental silos, there are work tasks that touch many departments. Just look at onboarding, for example.  You need HR, finance, facilities, IT and more all coordinated to get a new employee ready for day one. The efficient delivery of services will become an enterprise discipline with the rise of Shared Services. Pioneering organizations like NASA are doing this now. Their shared services team defined, structured and automated more than 50 services for IT, human resources, finance, grants, procurement and other support functions for their employees and partners to request services.

3. The Rush to the Cloud: 2016 will mark the start of the land rush of enterprise workloads moving into the cloud, due in large part to the fact providers can demonstrate they are able to address concerns over data security and privacy. CIOs want to put information in the cloud, but they also want to keep the keys to that data. In fact, many CIOs see cloud as intrinsic to their security strategy. Just take a look at Oak Ridge National Laboratory in the U.S. as an example. 2016 will see significant progress in the development and availability of new technologies and techniques to address at-rest encryption and creating data accessibility assignments.

IDC predicts that by 2020, we will stop referring to clouds as "public" and "private" and ultimately stop using the word "cloud" altogether. We will simply refer to it as "computing" because we will think of the cloud as the standard way of doing business and providing IT support.

4. Achieve Work-Life Balance,Thanks to the Internet of Things (IoT): Automation technologies and IoT are "smart" on an individual basis. The next step is to get them to communicate and collaborate to help us counter the feeling that ever-increasing amounts of Big Data makes work more complex and time-consuming. IT can provide the technologies and services to make this happen. At first, this seems to contradict efforts to achieve work-life balance. We work so hard to keep our work and personal lives separate. There's an opportunity for developers to help manage the fabric of IoT by creating rules and processes that allow devices and machines to work together in a better way.

For example, the Nest thermostat at home automatically turns up the heat 30 minutes before you get home. But one night your commute is slowed by a meeting that ran late and a delay in the arrival of your train to the station. The train communicates the updated schedule in real-time via an app on your smartphone. Your phone determines your exact position and remaining commute time based on your location, the fact your meeting ran late and the train's schedule. The smartphone updates the Nest thermostat, which delays turning up the heat. The benefit isn't that they are individually connected, but how you can get them to communicate to each other. 


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