Indian housing finance company Devan Housing Finance Corporation (DHFL) is leveraging IBM technology, including cloud and analytics, to create a digital enterprise and accelerate its growth strategy.
The IBM solutions will enable business transformation for better customer engagements, reduce turnaround time, improve efficiency, and increase productivity, IBM said in a press statement.
Specifically, IBM is working with DHFL to deploy business solutions that leverage the power of: IBM Design Thinking, Watson Analytics, IBM Connections, IBM Managed Security Services, and IBM Digital Experience platform.
IBM has implemented a cloud-delivered, Identity-as-a-service solution that automates the user identity and access management process, lowering the overall information technology (IT) security risk for DHFL.
IBM Resiliency Communications as a Service will also enable a more rapid and interactive communication over multiple media and messaging channels. The cloud solution will allow DHFL to respond to a disruption event quickly and restore critical services to keep the business running during the incident.
In addition, IBM will manage end-to-end IT infrastructure for DHFL's application hosting environment and disaster recovery site by providing IT-as-a-Service, using innovative automation techniques for gaining real-time visibility.
These solutions are being delivered via a combination of on-premise infrastructure and from IBM Cloud Data Centre in Chennai. This will enable employees to collaborate more efficiently, enhance customer experience, data-driven decision making, manage information security risks, and scale its technology infrastructure.
"The Indian financial services industry is at an inflection point with rapidly changing market and customer expectations, and technology is the catalyst that is bringing about this change," said Jayesh Shah, Executive Vice President and Head - Technology Initiatives, DHFL. "Digitisation will help us enhance end-user services and provide a seamless online portal experience across multiple services such as online payments, access to information, and relevant reports/statements, etc."
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