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Indian IT leaders revamp their infra for better app performance: Nagendra Venkaswamy, Riverbed

Sejuti Das | June 28, 2016
According to Riverbed Global Application Performance Survey 2015, 98 percent of executives agreed that optimal enterprise application performance is essential for achieving optimal business performance, and can drive increased productivity, cost savings, and improved customer satisfaction.

A decade ago, the private, on-premises data center was the prevailing IT model. Applications and IT resources were typically hosted in a tightly controlled data center and delivered over private WANs to end users. Now, all that has changed.

IT leaders are revamping their existing IT infrastructures to deliver superior application performances. This is as true for businesses in India as it is globally, but we'll see this take shape in India most dramatically in the years to come, as more and more Indian organizations are accelerating their focus on customer experience and digitization.

They're breaking away from the legacy architectures and looking for new approaches to solve the challenges of network and application complexity, in the pursuit of greater agility, cost-savings, operational efficiencies and to gain a competitive advantage.

How can sub-optimal app performance impact enterprises in a digitally tranformed world? 

Every organization depends on applications for everything they do today, whether you're at a local retail store, a hotel, a branch bank or a multinational corporation. If applications don't work, employees can't work, collaboration doesn't happen, products don't get shipped on time, customers can't be served, transactions can't complete, and therefore business is lost.

Application performance directly impacts business performance in every way. In this world of pervasive applications-which are the engine of practically every business activity and function-predictable application performance can be a significant competitive advantage. Companies that master the complexities of delivering superior application performance have huge advantages in employee productivity, business agility, cost efficiency and customer service.

What would organizations sacrifice for better application performances?

Application performance has a tremendous impact on business performances. According to the survey, 81 percent of executives said the poor performance of enterprise applications has negatively impacted their work, and 71 percent said it impacted their work at least weekly. This performance gap is causing a series of problems for companies, from lost revenue to lower morale to negative impact on brand image.

The same survey found that executives in India would be willing to sacrifice a lot for applications to work at peak performance at all times. In fact, 51 percent would give up their full lunch break. They would also give up a portion of their program budget, caffeine, and even chocolate.

How do you think organizations should bridge the performance gap?

Organizations should first look at user experience of applications and then understand the components that can impact the experience. This approach will help in solving the existing challenges in the system and will also bridge the performance gap.

We, at Riverbed, engage with many companies that are juggling multiple point solutions from multiple vendors to address a small part of the overall application performance picture. It's a concoction for disconnected operations, confusions and loss of business performances. In order to deliver superior application performance in today's hybrid environments, enterprises need a comprehensive, integrated solution that provides end-to-end visibility, optimization and control.


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