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HSBC shifts from “universally hated” global HR system to SuccessFactors in the cloud

Scott Carey | July 7, 2017
The big bank is shifting its global HR system to SAP’s software-as-a-service (SaaS) product SuccessFactors, as it embarks on a wide-ranging cloud strategy.

A vanilla implementation is lovely in theory, but as Jarratt noted, business units tend to believe they have very unique requirements. "Working with cloud technology allows me to say no," she said. "Which people really don't like. They passionately believe that their thing is truly regulatory." Jarratt said she was able to talk most business units that complained into adopting the standard system though.

An implementation of this size and speed is tricky enough, but Jarratt said the hardest part comes down to integration. "That is really complicated. We have 1,000 interfaces into and out of the current platform," she said. HSBC hopes to go live with some core HR systems by the end of the year.


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