This adds transparency to the scheduling process, Giansante says, and in the process builds a culture of accountability. Since its implementation, unscheduled absences have decreased "significantly" — so much so that, in the 12-month period ending in October 2013, overtime costs dropped by two-thirds.
In addition, API's talent management software helps Ellis Medicine keep track of its employees and their skill sets, as well as where there are unmet staffing needs within the healthcare system. (It's no secret that inpatient hospital traffic is declining, not just in New York but nationally, as surgical procedures become less invasive and subsequently move to ambulatory day centers. As the "old" hospital model downsizes, growth occurs in services such as critical care, home healthcare and community programs.)
Talent management has a twofold benefit. One, it has helped Ellis Medicine avoid painful layoffs, Giansante says, adding that it's much easier — and cheaper — to transition someone inside an organization to a role for which they are suited than to hire someone from the outside. Two, it brings "tremendous value" to recruitment by reassuring applicants that Ellis Medicine will find a way to make the most of their talents in an ever-changing workforce.
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