Take action. "Everyone wants to have more data, but we have to ensure that folks know how to use it," says Crumley, who had to do more hand-holding than he initially anticipated. "It's not that anyone is pushing back, but you have to embed the use of the data into the [corporate] DNA."
Democratize the systems. For people analytics to truly deliver, they need to be self-service tools that business managers and leaders can use. "Early on, we thought the customer [for these tools] was HR," says Crumley. "But it's the business leaders that control these decisions daily."
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