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How the Coachella app uses your data in a ‘not creepy’ way

Oscar Raymundo | March 18, 2016
Festival organizers, artists, and app developers all rely on collecting your data to try to figure out the future of live music.

“It’s not up to the festival or even the artist, it’s up to the fan. They have to say, ‘I’m okay with that,’” said Jeff Cuellar, VP of strategic partnerships at AC Entertainment, which puts on the Bonnaroo music festival in Tennessee every summer. When festival-goers install the Bonnaroo app, also developed by Aloompa, they only give permission to the festival to have that data.

“Now if Paul McCartney wants that data, they haven’t given him that permission,” Cuellar added. “Which could get more annoying for the fan to say, ‘Yes, Paul, you can have my data as well.’ But it’s not whether the artist wants it, it’s whether the fan wants to give it.”

Cuellar admitted that Bonnaroo does share “higher-level statistics” about who attends the festival and how many festival-goers like a certain artist on the app, but the festival does not hand over individual user profiles to other companies.

The data-driven future of live music

While Cuellar and Burke both stated that taste, instinct, and personal connections still play a role in creating a music festival lineup that will attract millions, there is now enough user data to completely automate the process. Burchfield pointed out that in 2015 one particular festival’s lineup was fully data-driven.

“This festival had a Moneyball approach to it last year,” Burchfield said. “They took all the social data they possibly could and bought a bunch of other data sources... to build a magic lineup.”

According to Burchfield, this festival was successful and is planning to repeat the process again this year. Beyond creating the perfect lineup, the panel said that data is going to help festival producers create more intimate, tailored experiences, as well.

“We’re going to start moving away from mega-festivals,” Cuellar said. “We’re going to be seeing–I don’t want to say niche festivals–but festivals that are more focused and curated. Data is going to help us deliver that personalized experience... based on everything we know about you.”

Augmenting the experience

Although major music festivals rely on technology more than ever–from generating buzz on social media to seeing in real-time where festival-goers hangout–the SXSW panelists all agreed that the live experience is still king. And that emerging technology like virtual reality, live-streaming, and even holograms are used with the intention to augment that live experience, not replace it.

“Nothing will mirror the actual experience of being on-site,” Burke said, adding that he’d be “stunned” to learn that people watch a festival broadcast on their mobile device for any longer than 15 minutes. And when producers try to replicate that live experience, the results can sometimes backfire.

“When I was at Live Nation, we took a broadcast of Madonna in Paris and put her onstage in a hologram at the House of Blues in L.A., and I’m watching this and thinking, ‘This is really f**ked up. Who’s going to spend $30 for this?’” Burke said.


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