Looking forward, Dr Haji plans to extend the sentiment analysis to handle the English language, as well as expanding to other modes of media, like Facebook, newspaper articles and travel sites.
Furthermore, he wishes to take another challenge, which could see Gulf Air's IT team help other organisations in the region embrace Big Data.
"I said, since we got to this stage, why not build on it. We have the expertise, maybe we can come up with something they are offering in the market at high prices. I'm not saying we're going to sell it tomorrow, but maybe we can do part of that."
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