We have several Managed Services offerings, including management of clients' network, data centres, communications applications and devices and mobility platforms.
Wong: With DD's Service Continuum of "Plan, Build, Support, Manage, Improve and Innovate", we are well poised to be the Client's One-Stop shop by empowering their IT, business and operations teams get more aligned around business outcomes to deliver more value from technology.
Could you about any unique benefits Dimension Data's Enterprise Services also deliver?
Jiandani: In addition to everything I mentioned before, our clients work with us because we bring strong, capable and committed professionals to support them. We invest in the training and certification of our people, who keep our clients at the centre of everything we do.
Wong: We enable the IT organisation to look holistically at IT strategies by mapping with desired business outcomes with our structured assessment and collaborative workshop.
Chang: Our unique Enterprise Services provides the following benefits:
- Reduced Cost
o Total Cost of Ownership reduction (15-20% typically), leveraging Dimension Data's people, process, tools and scale for multiple vendor's technology
- Improved Performance
o Maximised up-time and performance delivered by a global operations infrastructure that is fully ITIL aligned, with an industry leading management platform and engineering team
- Accelerate Transformation
o Providing flexible OpEx solutions, enabling clients to transform their infrastructure with no capital outlay
- Mitigate Risk
o 24/7 Proactive, predictive and preventative performance management of critical applications and infrastructure, including customisable SLA's with remediation
Dimension Data added a concluding note that outlined the business trend in the 1980s, which was to pursue a full outsourcing of IT requirements. In recent years, organisations realised that IT and technology control was a critical part of their business success. "IT Innovation is the way forward to differentiate. Organisations needs to decide what parts they want to manage themselves, what do they buy as a service, where do they use consumption models such as cloud? They also need to consider about current assets that they own," said the company statement. "The reality is that businesses going forward will use a range of services models to deliver to their business. Multi-sourcing in a partnership relationship is the best model to leverage technology without "losing control" of a fundamental enabler to their business objectives. What will be key is the management across multiple providers effectively and multiple buyers."
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