From their customer conversations throughout the Asian region, three Asia-based executives from global ICT solutions provider Dimension Data talked with Computerworld Malaysia through the issues currently facing enterprises and how they are prioritising their IT budgets in the move to transform their organisations.
The ongoing challenge of how IT enterprise leaders are meeting the need to innovate and transform is one of the themes discussed by the following Dimension Data's three executives:
- Sanjay Jiandani, Director, Managed Services, Dimension Data Asia Pacific
- Wong Kok Guan, Managed Services Director, Dimension Data Malaysia (DDMY)
- Chang Boon Tee, Chief Transformation Officer, Dimension Data Malaysia (DDMY)
Photo - Sanjay Jiandani, Director, Managed Services, Dimension Data Asia Pacific
Could we start by giving your impressions of the top challenges now facing IT departments across Malaysia and Asia?
Sanjay Jiandani:: We work with businesses across all industries and countries in the region. We provide advice and help clients manage and transform their IT infrastructure.
While the challenges faced by them are often specific to their industry or country, there are some common themes. Many of our clients try to find a better balance between spending on managing their infrastructure and application versus investing in new ideas, innovations and applications.
The more efficiently they can run their operations to "keep the lights on", the more budget they have available bringing new ideas to the business.
Another challenge we often hear about is the growing complexity of IT. With the growth in volume and types of data, emergence of public cloud platforms, need to connect with their stakeholders and clients on social media and the pervasiveness of mobile, managing
IT is far more complex than it has ever been. The challenges are related to acquiring the skills, retaining staff and managing corporate security in this new increasing complex world.
Photo - Wong Kok Guan, Managed Services Director, DDMY
Wong Kok Guan: Another major challenge faced by the IT industry is the acute shortage of skilled manpower. We often hear from our clients on difficulty in getting the right skill-set and retaining resources. And even if you have the right talents, it is always a challenge to continue keeping them motivated and maintaining a high performance attitude.
Research has shown that organisation's tight IT budgets are primarily broken down to 3 buckets -
- 'Grow' (16 percent) portion which is focused on support of business growth
- 'Transform' (21 percent) portion that is focused on IT that enables new business models
- 'Run' (63 percent) which denotes the least strategic aspect of IT spend...running the business activities
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