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Get ready for a customer-service overhaul in the next Dynamics CRM

Katherine Noyes | Nov. 6, 2015
New tools will tap machine learning and focus on increasingly digital modes of interaction.

Microsoft's recent acquisition of Adxstudio will help to power some of those capabilities.

Dynamics CRM 2016 is due by the end of the year. Microsoft will offer a new programmatic license for the technology as an add-on to Office 365. Pricing will be $50 per user, per month, for Office 365 Plan E3, E5 and Business Premium licensees.

 

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