Genesys, customer experience and contact centre solutions provider, announced last Wednesday (September 17, 2014) that it has acquired two new customers in the Asia Pacific region — manufacturing plant Yaxin Buses, and business limousines provider Dhf100.com.
According to the company, these two new customers have chosen to deploy Genesys Business Edition to transform customer experience and gain a competitive edge in the market.
In its media statement, Genesys said that the Business Edition is designed for mid-size Contact Centres that require all-in-one functionality that deploys rapidly, is easy to use and scales as contact centre grows.
With this edition, customers can choose to run their Contact Centre in the Cloud, on-premises with a pre-configured appliance or in a hybrid cloud configuration. The on-premises appliance comes in multiple configurations that can be deployed rapidly, and do not require software installation.
Built on the Genesys Customer Experience Platform, the Genesys Business Edition delivers the optimal customer experience with the simplicity and functionality required by mid-sized Contact Centres. This maximises first contact resolution, meet customer SLAs, improve website sales conversions, optimise cross-sell revenue from existing customers and improve customer loyalty.
In addition, the platform ensures that the experience enterprises deliver aligns with the expectations of their customer and is appropriate for their unique customer journey. By matching the workload and the required staffing levels for each customer more effectively, enterprises can deliver consistent service levels across all touchpoints, channels and interactions throughout their front and back office.
"More and more small and medium business customers increasingly turn to Genesys because they realise that great customer experiences bring more opportunities," said Bruce Eidsvik, Managing Director of Genesys APAC. "We are committed to bringing these companies the innovative solutions they need to differentiate themselves, as well as better service their customers while building trust and loyalty."
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